Guest messages that work
Six messages, sent at the right moments, prevent most problems and earn better reviews.
Thank them on booking
A short, warm reply confirms the stay and sets the tone. Ask for arrival time and the ID details you need for registration.
Send arrival steps early
A few days before, send the address, building name, parking, access and who will meet them. Write it for someone tired at the airport.
Check in on day one
A short message after arrival catches small problems, like Wi-Fi or the AC remote, before they turn into a review.
Share house rules plainly
Quiet hours, visitors, smoking and pool rules in plain words. Guests follow rules they understood before they arrived.
Remind before check-out
The evening before, send check-out time and the few things to do, so departure is calm and the cleaners can start on time.
Ask for a review politely
A thank-you after check-out, with a simple invitation to review, brings more reviews without pressure.
Next: check-in, house rules and better reviews.
Our pick
fäm Living answers your guests day and night
fäm Living lists and runs Dubai apartments and villas on Airbnb, Booking.com and direct, as licensed holiday homes. Its own team handles check-in, cleaning and maintenance, and owners see every booking in the owner portal. Part of the fäm Properties group.
Talk to fäm Living about your home- Holiday home permit handled
- Listing, photos and pricing
- Guest screening and in-person check-in
- Cleaning, linen and maintenance
Questions
Guest messages: host questions
What should I send Airbnb guests before arrival in Dubai?
The address and building name, parking and access, check-in time, who will meet them or how to get the keys, and any ID details needed for registration.
How fast should I reply to Airbnb guests?
As fast as you can, day and night. Quick replies win bookings and protect your response rate on Airbnb.
Should I use saved message templates?
Yes, for the routine messages, but keep them personal. Add the guest's name and anything specific to their stay.
How do I get more Airbnb reviews?
Give a smooth stay, then send a short thank-you after check-out with a polite invitation to leave a review.